Belias D., Nikova D., Koustelios A., Aspridis G., Sdrolias L.,Varsanis K., (2016),“Human Resource and Total Quality Management Influence on the Business ”, in: Proceedings of the International Scientific Conference: Leadership and Organization Development, Kiten, Bulgaria, 16-19 June. The human factor nowadays is very important because of changes in the business environment. Due to the fact that the business sector faces new challenges, new markets for new products, the so-called globalization, they need to adopt flexible operational systems. So companies are dedicated to the continuous renewal and change in order to gain competitive advantage. The alignment of HR and quality policies, such as creating and communicating the TQM vision, preparing the organization and employees for TQM implementation and generating quality awareness among the employees across all levels, functions, and departments, should contribute to an increase company performance. The human resource function must take the lead in activities such as job design and teams that promote cooperation empower employees to provide information, participation and autonomy, select employees that can adapt to the organizational culture, foster programs of training and development with quality goals and define appraisal and compensation policies which support quality targets. A fruitful cooperation between HRM and TQM can produce better organizational results. Employees should be managed in a way that enhances their loyalty to the company. This means that they are been chosen carefully to meet the constant demands of business, they are been well trained and educated, and they are working in an environment where total quality management is considered to be a very essential part of the business itself.
The human factor nowadays is very important because of changes in the business environment. Due to the fact that the business sector faces new challenges, new markets for new products, the so-called globalization, they need to adopt flexible operational systems. So companies are dedicated to the continuous renewal and change in order to gain competitive advantage. The alignment of HR and quality policies, such as creating and communicating the TQM vision, preparing the organization and employees for TQM implementation and generating quality awareness among the employees across all levels, functions, and departments, should contribute to an increase company performance. The human resource function must take the lead in activities such as job design and teams that promote cooperation empower employees to provide information, participation and autonomy, select employees that can adapt to the organizational culture, foster programs of training and development with quality goals and define appraisal and compensation policies which support quality targets. A fruitful cooperation between HRM and TQM can produce better organizational results. Employees should be managed in a way that enhances their loyalty to the company. This means that they are been chosen carefully to meet the constant demands of business, they are been well trained and educated, and they are working in an environment where total quality management is considered to be a very essential part of the business itself.
