Belias D., Koustelios A. (2014). JOB SATISFACTION AND JOB BURNOUT AMONG GREEK BANK EMPLOYEES. International Journal of Management .Volume 5– Issue 1. Page No 33-45 The present investigation aims to study the feelings of job satisfaction and job burnout experienced by bank employees in Greece in correlation. The method which was preferred in the frame of the study was the quantitative research method. The tool which was used for the measurement of job satisfaction was the Employee Satisfaction Inventory, ESI, created by Koustelios, 1991. It included 24 questions, which measure six dimensions of job satisfaction: 1. Working conditions (5 questions), 2. Earnings (4 questions), 3. Promotions (3 questions), 4. Nature of work (4 questions), 5. Immediate superior (4 questions) and 6. The institution as a whole (4 questions) (total Chronbach’s = 0.75). The responses were given in a five-level Likert scale: 1 = I strongly disagree, 5 = I strongly agree. The tool which was used for the measurement of job burnout was the Maslach Burnout Inventory, MBI, created by Maslach and Jackson, 1986. The inventory included 22 questions measuring the three variables of job burnout: 1. Emotional Exhaustion (9 questions), 2. Depersonalization (5 questions), 3. Lack of personal accomplishment (8 questions) (total Chronbach’s = 0.70). The answers were given in a seven-level Likert scale: 0 = Never, 1 = A few times per year or less, 2 = Once per month or less, 3 = A few times per month, 4 = Once a week, 5 = A few times per week, 6 = Every day. High level of burnout occurs when we have high values on the scales of emotional exhaustion and depersonalization and low values in the range of personal accomplishment. Low job burnout occurs when we have low values on the scales of emotional exhaustion and depersonalization and high values in the range of personal accomplishment. The sample of the present study consisted of 230 employees of Greek banks and credit institutions. The results of the study showed that the feelings of job satisfaction and job burnout experienced by Greek bank employees occur in quite high levels. Furthermore, there is quite a strong negative correlation between the two variables. However, further investigation should be carried out in the Greek population, so that the phenomena of job satisfaction and job burnout are well studied and promoted.
The present investigation aims to study the feelings of job satisfaction and job burnout experienced by bank employees in Greece in correlation. The method which was preferred in the frame of the study was the quantitative research method. The tool which was used for the measurement of job satisfaction was the Employee Satisfaction Inventory, ESI, created by Koustelios, 1991. It included 24 questions, which measure six dimensions of job satisfaction: 1. Working conditions (5 questions), 2. Earnings (4 questions), 3. Promotions (3 questions), 4. Nature of work (4 questions), 5. Immediate superior (4 questions) and 6. The institution as a whole (4 questions) (total Chronbach’s = 0.75). The responses were given in a five-level Likert scale: 1 = I strongly disagree, 5 = I strongly agree. The tool which was used for the measurement of job burnout was the Maslach Burnout Inventory, MBI, created by Maslach and Jackson, 1986. The inventory included 22 questions measuring the three variables of job burnout: 1. Emotional Exhaustion (9 questions), 2. Depersonalization (5 questions), 3. Lack of personal accomplishment (8 questions) (total Chronbach’s = 0.70). The answers were given in a seven-level Likert scale: 0 = Never, 1 = A few times per year or less, 2 = Once per month or less, 3 = A few times per month, 4 = Once a week, 5 = A few times per week, 6 = Every day. High level of burnout occurs when we have high values on the scales of emotional exhaustion and depersonalization and low values in the range of personal accomplishment. Low job burnout occurs when we have low values on the scales of emotional exhaustion and depersonalization and high values in the range of personal accomplishment. The sample of the present study consisted of 230 employees of Greek banks and credit institutions. The results of the study showed that the feelings of job satisfaction and job burnout experienced by Greek bank employees occur in quite high levels. Furthermore, there is quite a strong negative correlation between the two variables. However, further investigation should be carried out in the Greek population, so that the phenomena of job satisfaction and job burnout are well studied and promoted.
