SCHOOL OF ECONOMIC AND MANAGEMENT STUDIES
DEPARTMENT OF BUSINESS ADMINISTRATIONS
LEVEL OF STUDY (BSc/MSc)
QUALITY MANAGEMENT (QM)
INDEPENDENT TEACHING ACTIVITIES
WEEKLY TEACHING HOURS
Add rows if needed. The teaching organization and teaching methods used are described in detail in (d).
general background, special background, general knowledge specialization, skills development
LANGUAGE OF TEACHING and EXAMS:
IS THE COURSE OFFERED TO ERASMUS STUDENTS
ELECTRONIC COURSE PAGE (URL)
The learning outcomes of this course, knowledge and skills that will be gained, and abilities of an appropriate level that students will acquire after the successful completion of the course.
Refer to Appendix A.
The aim of the course is to introduce students to the fundamental principles in Quality Management (QM), as well as to methods, tools and techniques that are widely used for improving the quality of products, services and processes. In addition, the course indents to equip students with the appropriate knowledge and skills in applying the available QM tools and approaches, such as statistical process control, quality assurance systems etc., that can enhance organizations’ competitive advantage, profitability and economic viability by meeting and even exceeding customers’ needs and expectations. Furthermore, understanding the Total Quality Management (TQM) philosophy, concepts and applications in various business cases is among the main learning outcomes of this course.
In particular learning outcomes include, but are not limited to, the following aspects:
Taking into account the general skills that the graduate must have acquired (as they are listed in the Diploma Supplement and are listed below) which of the following is the aim of the course ?
Search, analysis and synthesis of data and information, using the necessary technologies
Adaptation to new situations
Working in an international environment
Work in an interdisciplinary environment
Production of new research ideas
Project design and management
Respect for diversity and multiculturalism
Respect for the natural environment
Demonstration of social, professional and moral responsibility and sensitivity in gender issues
Exercise criticism and self-criticism
Promoting free, creative and inductive thinking
General skills that would be acquired by students, upon completion of the course, are:
- Pursue, analysis and synthesis of data and information using new technologies
- Well - informed decision making and problem solving in QM
- Skills in designing quality systems and understanding their performance
- Ability to comprehend the competitive advantages of building quality in systems
- Production of new and innovative research ideas
- Ability to systematically address cases and real-world applications related to quality management problems
- Being able to work as a member in a team, as well as autonomously, pursuing the appropriate solutions to contemporary QM problems
- Ability to comprehend and work on international quality standards (ISOs)
The content of the course pivots on the following key subject units:
USE OF INFORMATION AND COMMUNICATION TECHNOLOGIES
Use of ICT in teaching and communication, use of the lab facilities
The teaching methodologies are described in detail.
Lectures, Seminars, Laboratory Exercise, Field Exercise, Bibliography study & analysis, Tutoring, Internship (Placement), Clinical Exercise, Art Workshop, Interactive teaching, Study visits, Study work, artwork, creatio, etc
Indicate the student's study hours for each learning activity as well as the non-guided study hours according to the ECTS principles
Description of the evaluation process
Assessment Language, Assessment Methods, Formative or Concluding, Multiple Choice Test, Short Answer Questions, Essay Development Questions, Problem Solving, Written Assignment, Report / Report, Oral Examination, Public Presentation, Public Presentation, Others
Explicitly defined assessment criteria are stated and if and where they are accessible to students.
Greek would be the assessment language.
Student evaluation is performed based on the degree of accomplishment of the aforementioned learning outcomes.
In particular the evaluation process is realized as follows: