Operations Management

Course outline


General Information:


School: Economics & Social Sciences

Department: Business Administration

Level of Studies: Undergraduate

Course code: 305

Semester: C

Course title: Operations Management


Weekly teaching hours: 4

Type of course: mandatory/general background

Prerequisite courses: No

Language of instruction and exams: Greek

The course is offered to Erasmus students: No

Course URL:

The purpose of the course:

-     The purpose of the course is, in principle, the presentation of an important scientific field of Administrative science, Operations Management, which finds an increasingly extensive range of applications in today's business environment, since it concerns all the modern operations required for the creation of products and the provision of services of any kind organization, whether it is large or small, whether it is an industry or a service and project management business, whether it is for-profit or not. The Management of these Functions is a challenge in today's era of intense socio-economic changes. The diverse technological and environmental challenges, increasing globalization, complex requirements in information and knowledge management, as well as the increasing importance of social responsibility bring operations managers to the forefront of efforts to investigate these issues and find solutions, both in operational and tactical level, as well as in the context of the contribution of these functions to the strategic goals of an organization.

-     More specifically, the purpose of the course is the understanding and consolidation of the concepts, methods, tools, practices and techniques related to the Operations Management of a production system, as well as the application of these to a wider range of intra- and inter-company processes (such as new product development functions , integrated project management, supply chain and distribution channel management, etc.). Emphasis is placed on the operational changes that have taken place in recent years in organizations and concern efforts for a holistic, conceptually and strategically oriented, treatment of operational issues, as well as the demand for an interdisciplinary approach to these problems.

Learning outcomes:

-     Acquisition of fundamental knowledge in all the spectrum of the scientific field of Operations Management

-     Development of knowledge on the theoretical principles but on the rules of modern business practice that support the functions of production of products and provision of services

-     Knowledge and understanding of the relevant problems presented in the design and operation of production systems, as well as the methods of approaching and solving them

-     Acquisition and improvement of the skills of analyzing and solving operational problems with the help of software tools in the context of quantitative methods of solving

-     Dealing with conceptual issues of Operations Management

-     Highlighting the role of the operations manager and related responsibilities

-     Understanding the contribution of Operations Management to strategic decision-making and the effective implementation of business strategy

-     Systematic understanding of the application framework of Operations Management methods and distinction between these applications in product production and service delivery systems

-     Development of the ability to search for the connection between the key issues in the context of Operations Management

-     Embedding Operations Management practices with the help of relevant examples and case studies on all types of operations

-     Acquisition of the ability to identify and analyze Operations Management issues in the context of daily activities

General Skills:

-     Search, analysis and synthesis of data and information, using the necessary technologies

-     Adaptation to new situations

-     Decision making

-     Autonomous work

-     Teamwork

-     Work in an international environment

-     Work in an interdisciplinary environment

-     Generating new research ideas

-     Project planning and management

-     Respect for diversity and multiculturalism

-     Respect for the natural environment

-     Demonstration of social, professional and ethical responsibility and sensitivity to gender issues

-     Development of criticism and self-criticism

-     Promotion of free, creative and inductive thinking

-     Other skills

Moreover, the course aims to develop the following general skills:

-     Critical ability and self-criticism

-     Ability to cooperate

-     Interpersonal skills

-     Search data using the necessary technologies

Course Content:

-     Introduction to Operations Management of product production and service delivery systems

-     Operations strategy and production systems operations performance objectives

-     Productivity

-     Predictions

-     Decision-making on production capacity installation

-     Work organization and performance of functions

-     Process, product and service design functions

-     Programming and control functions

-     Production systems quality control and improvement functions

-     Decision Making Methods in Operations Management - Operations Optimization Methods in Production Systems

-     Technology in Operations Management

-     Modern approaches to Operations Management

-     Final Overview

Teaching & Learning Methods - Evaluation

-     Method of delivery: face-to-face

-     Use of information and communication technologies: Use of information and communication technologies in teaching, laboratory education, communication with students. Electronic communication with students, learning-process support through the “e-class” online platform.

Activities & Semester Workload

Lectures: 39

Study of references: 40

Submission of assignments: 40

Exam preparation: 40

Final exams: 2

Total: 161


Evaluation of course:

The teaching and evaluation of the course takes place in Greek. The evaluation is carried out based on the assessment of the achievement of the aforementioned learning objectives.


Evaluation of students:

The evaluation process (method of examination and grading) consists of the following:

1.       Two (2) hour written final exam with a weighting factor of 70%, during which all the learning objectives mentioned above are examined. The exam will include short questions that will test the knowledge and understanding of the basic concepts, principles and methods in Operations Management, as well as the development of slightly more complex problems that will require the students to study in depth and think critically about the central issues of Operations Management .

2.       Preparation and presentation of a paper with a weighting factor of 30%, in which all learning objectives, as previously set, are also assessed. The preparation of the paper will concern the possibility of applying the knowledge taught to real Operations Management problems, while together with its presentation, it will contribute to the development of the students' abilities to formulate the problem, to analyze the way of processing its elements, to develop its solution method, evaluate the results, and present it, having familiarized and integrated the appropriate principles, methods and practices of Operations Management.

Recommended bibliography:



Heizer, J., Render, B. and Munson, C. Διοίκηση Λειτουργιών – Βιωσιμότητα και Διαχείριση Εφοδιαστικής Αλυσίδας, Εκδόσεις Πασχαλίδης, Broken Hill, 2020

Παπαδόπουλος Χρυσολέων, Διοίκηση Επιχειρησιακών Λειτουργιών, Εκδόσεις “σοφία”, Θεσσαλονίκη, 2015

Ξανθόπουλος Α., Κουντουριώτης Δ., Διοίκηση Παραγωγής και Επιχειρησιακών Λειτουργιών, Εκδόσεις Τζιόλα, 2018

Slack, N., Chambers, S. and Johnston, R., Διοίκηση παραγωγής προϊόντων και υπηρεσιών, 5η Αγγλική Έκδοση, Εκδόσεις Κλειδάριθμος, 2010

Στειακάκης Ε., Κωφίδης Ν., Διοίκηση Παραγωγής & Υπηρεσιών, Εκδόσεις Τζιόλα, 2017

Δερβιτσιώτης Κ.Ν., Διοίκηση Παραγωγής – Σύγχρονες Προσεγγίσεις, Δ΄ Έκδοση, Νομική Βιβλιοθήκη, Αθήνα, 2006

Δημητριάδης Σ.Γ. & Μιχιώτης Α.Ν., Διοίκηση Παραγωγικών Συστημάτων, Εκδόσεις Κριτική, Αθήνα, 2007

Reid R.D. & Sanders N.R., Διοίκηση Επιχειρησιακών Λειτουργιών, Εκδόσεις ΚΡΙΤΙΚΗ, 2016

Ιωάννου Γ., Διοίκηση Παραγωγής & Υπηρεσιών, Εκδόσεις Σταμούλης, Αθήνα, 2005

Παππής Κ.Π., Προγραμματισμός Παραγωγής, Εκδόσεις Σταμούλης, Αθήνα, 2006

Reid, R.D. and Sanders, N.R., Operations Management - an Integrated Approach, 3rd edition, Prentice Hall, 2007

Ιωάννου Γ., Διοίκηση Παραγωγής & Υπηρεσιών, Εκδόσεις Σταμούλης, Αθήνα, 2005



International journal of operations and production management

International journal of advanced operations management

Journal of operations management

International journal of project management

Operations management

Manufacturing & service operations management

International journal of production economics

Knowledge and process management

Production and operations management

Total quality management & business excellence

International journal of operations and quantitative management

Operations management review (OM review)

Journal of manufacturing and operations management